shipping & returns

Rollmann ceramics is the ceramics studio of Elisabeth Rollmann in the centre of Haarlem, the Netherlands. I do not have a “real” shop, but you are always welcome to visit my studio. It would be nice if you could let me know in advance as I might not be there.

how to pay:

All transactions are in Euros. I accept online payment in a secure environment with: Ideal, creditcard, Bancontact and Sofort banking. In my studio you can pay with cash or pin.

shipping:

All orders except tables will be shipped within 2-3 business days,  after placing your order, unless stated otherwise.  Your order will be carefully packed, whereby I sometimes use recycled packing materials, to save on costs and the environment. Tables will take a week to ship.

Pick up of your goods is always a possibility, please contact me at hello@rollmannceramics.com to make an appointment. If you live in the centre of Haarlem or in Overveen I can also hand deliver your order.

shipping costs:

The Netherlands: 8 €

Europe zone 1: 12 €

Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain, Sweden.

Europe zone 2: 18 €

Cyprus, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Norway, Poland, Portugal, Romania, Slovakia, Switzerland.

U.S.A.: 40 €

U.K.: If you want to order something from the U.K. please contact me , so I can organize a private shipping, as it is still very complicated for a small business to export to the U.K.

Rest of the world: please contact me.

shipping of tables

The much bigger shipping costs (packaging in a wooden crate plus shipping) for tables are already included in the price. If you come to pick up your table I will refund you 50 Euros.

custom or import duties:

If your delivery country charges customs or import duties you will have to pay these charges. We have no control over the charges and customs policies vary widely from country to country. If you have questions regarding this you can contact your local customs office for information.

returns

If you are not content with your purchase then you can send it back within 14 days of receipt. Please use the original packaging with all enclosed documents. The packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

Please return your package to:

Rollmann Ceramics

Oranje Nassaulaan 82

2051HS

Overveen

The Netherlands

Shipping & handling charges are not refundable.

please note: each object is handmade, resulting in variaties in colour and finish.

care

My ceramics are food safe unless otherwise stated. They can go in the dishwasher but I advise to wash them by hand.