Shipping & returns

Rollmann ceramics is the ceramics studio of Elisabeth Rollmann in Haarlem, the Netherlands. I do not have a “real” shop, but you are always welcome to visit my studio. It would be nice if you could let me know in advance as I might not be there.

How to pay
All transactions are in Euros. I accept online payment in a secure environment with: Ideal/Wero and creditcard. In my studio you can pay with cash.

Shipping
All orders will be shipped within 2-3 business days, after placing your order, unless stated otherwise. Your order will be carefully packed, whereby I sometimes use recycled packing materials, to save on costs and the environment. Pick up of your goods is always a possibility, please contact me at hello@rollmannceramics.com to make an appointment. If you live in the centre of Haarlem I can also hand deliver your order.

Shipping costs
The Netherlands: 8 € Europe: 12 €, rest of the world: please contact me.

Shipping of tables
At the moment I do not ship tables.

Custom or import duties
If your delivery country charges customs or import duties you will have to pay these charges. We have no control over the charges and customs policies vary widely from country to country.

Returns
If you are not content with your purchase then you can send it back within 14 days of receipt. Please use the original packaging with all enclosed documents. The packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund. Shipping & handling charges are not refundable. Please note: each object is handmade, resulting in variations in colour and finish.

Care
My ceramics are food safe unless otherwise stated. Vases and dishes can go in the dishwasher but I advise to wash them by hand.